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Refund Policy

Our Promise to You

Your satisfaction is our number one concern. If ever you feel unhappy about your experience with buytopia.ca or any of our featured businesses, we want to hear about it right away! We guarantee to do everything in our power to get things right and make you happy.

That being said, we want to hear the good stuff too! That way we can keep providing what our customers love, and make sure to cut out what they don’t. So, have any thoughts or concerns? Send us an email or drop us a line: support@buytopia.ca or 1-416-479-9590, we’re looking forward to hearing from you!

Our Refund Guarantee

We guarantee that if you have had any problems with a voucher you bought from our site we will give you a full refund within 10 days of purchasing the deal, and a full Buytopia credit within 30 days of the purchase. We also guarantee you a full Buytopia credit through the validity of your voucher if you are unable to use it due to the business shutting down or management changing - a truly risk free purchase offered only on Buytopia.ca!

You are our #1 priority, so keep in touch!

Now, of course, there are a few limitations,

If your deal expires before you’ve had a chance to use it, then we’re really sorry, but there isn’t much we can do. Also, please read the Fine Print of the deal as it may supercede our Refund Policy in case of event-related deals or product deals.

Specifically for event deals, buying tickets in advance ensures that you will get tickets that are discounted at the time you purchase them, but please be aware that Buytopia does not control the pricing or inventory management decisions of the venues and producers.

We also reserve the right to look into any suspicious returns. So if you are constantly returning your vouchers, we’ll look into it and if we think you are abusing our policies, we might not offer additional refunds and might block you from making any additional purchases on the site.

How Do I Get My Refund?

Just send us an e-mail with all your details and we will gladly refund your money!

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